• Eligibility Window: Products can be returned within seven (7) days of the delivery date.

• Condition: Items must be in their original condition and packaging. Customized or personalized items may not be eligible for a return unless they are defective.

• Process: To initiate a return, please email justgiftla@gmail.com or call directly +60194885469. Provide your order number, details about the product, and the reason for return.

• Inspection: Once we receive the returned item, it will be inspected. If approved, your refund will be processed.

• Refund Method: Refunds will be processed to the original method of payment.

• Timing: Please allow up to five (5) working days for the refund to be credited.

• Availability: Exchanges are subject to item availability.

• Process: If you wish to exchange an item, please return the original item using our return process and place a new order for the preferred product.

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and cover any shipping costs.

Return shipping costs are [covered by the customer/the responsibility of JustGiftLa] except in cases of damaged or incorrect items.

Certain items may be marked as non-returnable. This includes sale items, perishable goods, or special orders.

For any questions or concerns about your order or our return policy, please email justgiftla@gmail.com or call us directly +60194885469.